Lets face it! The times have changed and many of the old forms of customer service are not successful anymore. In today's new age of technology, your customer service campaigns require a new way of reaching and grabbing your audiences attention. At 99 Solutions, we have developed many successful customer service campaigns that can reach your ideal customers where it matters most.
99 Solutions works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience. 99 Solutions engages the customer in learning about our client’s various products and services, while also giving each customer the right information to help make the best decision for them or their family.
What we do and the approach we take gives immeasurable results. customer service is more than just securing consumers for our clients, it’s about creating a relationship that lasts.
The frequency at which a customer chooses a particular brand over others, also known as a repeat customer. Customer Retention is determined primarily by the customer service and Customer Service received by the individual.
In the Account Executive phase you will learn how to effectively execute an in-store customer service campaign for one of our clients. The Account Executive is usually the first line of contact for new and existing customers so a big part of the Account Executive phase is customer service. Once this is learned the Account Executive will then help manage their own in-store customer service campaign.
In the Account Manager phase you will be responsible for multiple in-store customer service campaigns throughout the city. The Account Manager will train other Account Executives and Account Managers our Award Winning system. The Account Managers will also help the company conduct 2nd round interviews, to help explain to potential employees what Our Company does for our clients.
The Assistant Manager responsibilities turn more from in front of the scenes to more behind the scenes. The Assistant Manager will start their training in learning how to do payroll, learn how to interview potential employees, learn the banking and budget. The most important role of the Assistant Manager is the planning of expansion. With our globally known clients they are looking for us to grow into their massive footprint. The Assistant Manager will learn how to work with the clients and plan the expansion goals.
The Manager's role starts with Brand Management. The Manager is responsible for in-store customer service campaigns in the territory. The Manager will be responsible for making sure the in-store customer service campaigns represent our clients standards, along with the retail stores standards and along with Our standards. With every Manager starting from entry level and working their way up we are able to continually deliver the results everyone is looking for year after year.
99 Solutions provides unlimited career opportunities for each individual who joins our team based 100% on achievement not seniority. By pushing our candidates to step outside of their comfort zones while practicing their newly acquired skills alongside more advanced team members, they achieve fantastic goals in exceptionally short amounts of time, with many advancing into management positions within six to nine months. All management starts at entry-level with lessons in customer service, teaching, training, and developing other team members, and mastering the back-end of business operations. From there, successful team members move into either a Junior Partnership position to oversee and manage a campaign or into a customer service Director position where they launch a new territory and run their own office.
So leave the corporate struggle to advancement behind you, and join a team of high-achieving, hard-working and motivated individuals now!